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| Shipping & Returns |
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UK postage is flat rated at just 99p per order. EU starts at £2.95 for up to £25. If you encounter any problems please email and we will do our best to sort you out.
1. Please quote your order number in any correspondence.
2. If you have a complaint, please send details either by post or email,
including your name, address, email and phone number, when the item was bought,
and the nature of the complaint and we will do our very best to solve the issue
for you.
3. Only proven faulty goods will be accepted for
refund or exchange or credit. Due to the nature of many of the items sold on this site we will not accept returns for change of mind, etc or for anything other than a fault. We will have to inspect any item returned before offering a refund, exchange or credit. All sizes are given so no refunds for wrong sizes under any circumstances. No returns accepted on custom items, embroidered items, handknitted items or anything made up specially for you the customer.
4. Any such returns will be subject to a restocking charge of 20% in the case of
refunds or 10% in the case of exchanges or credits.
5. Exchanged goods will be returned at the cost of the customer and p&p will be
charged on any replacement goods sent out as if it was a new order.
6. Any custom orders (i.e. something that is not a standard shop option) may not be returned or exchanged, unless faulty workmanship can be
proven, in which case you will have a choice of a refund or exchange or credit after the product has been properly examined by me.
7. If an item is described pre-sale as having the fault in question it may
not be returned.
8. Anything ordered specially by us for you may not be returned unless faulty
and any additional postage and packaging costs for return to origins of said
products will be paid by the customer. In such cases payments for extra costs
will be made by the customer prior to retunring to said origins.
9. Any faulty items, except those described above as being non-returnable may be
returned within 2 weeks of receipt for a refund or exchange or credit.
10. Refunds will only be paid on items with proven faults due to workmanship. No
refunds for other reasons.
10 (a)Technical
specifications and Variations in Quantities.
(b) R.A.H. Trading will use all reasonable endeavours to ensure compliance with
any specifications given by the customer but colours, contrasts, colour balances
and hues cannot be guaranteed. Likewise due to the manufacturing process there may be slight differences between products.
(c) R.A.H. Trading will endeavour to deliver the correct quantity of goods
ordered. R.A.H. Trading reserve the right to replace goods with goods of a
similar or greater value where necessary.
(d) Any claims in respect of quality or content must be made in writing within
24 hours of delivery. All R.A.H. Trading items which are handmade are subject
to minor differences which are not arguable by the customer.
11. No shipping charges will be refunded except at our
discretion.
12. Please contact us to obtain a return number prior to returning items. Also
indicate whether you would like to exchange for another item(s), receive a store
credit, or receive a refund.
13. Please note, all refunds will be paid through paypal except at our
discretion and are subject to a restocking fee quoted in section 4 above.
14. R.A.H. Trading reserves the right to ask for the customer to pay any
charges which may arise from the order, including but not limited to, payment
charges, tax, import duties.
15. Any missing packages must be reported within 15
days, of confirmation email of postage being sent by R.A.H. Trading. Damaged packages must be reported within 24 hours of delivery. Any claims
arising from such must be accompanied by a signed declaration stating the
package either a)arrived damaged, or b) did not arrive. Anyone suspected of, or
caught, abusing this facility will be prosecuted through the small claims court.
16. The address given by the customer for delivery will be used.
R.A.H. Trading will not be held responsible for any errors arising from
misinformation.
17. R.A.H. Trading will aim to have all orders delivered within
7-14 days, but reserve the right to extend this during busy times. The customer
will be informed of any delays.
18. R.A.H. Trading will not be held liable for any delays due to
any unforeseen circumstances. Again, the customer will be informed of any
delays.
19. Due to the usage purposes of the products sold, R.A.H. Trading will not accept liability for the length of service of the products. We do
all we can to advise of care and use, and we know what the products can
withstand. Any customer trying to pass off abused products as faulty will be
subject to prosecution.
Postage rates for the nappyelite.co.uk website are subject to change without notice.
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